Front desk employee uses her abilities to separate the rooms far away for a family that reserved 2 just because they were mean: ‘We booked these rooms expecting them to be next to each other!!!’

Author image for María Cetra
María Cetra • Writer
Jul 26, 2026 10:30 AM EDT

Using her power to get revenge. Every customer service employee would like to do this!

Everyone who has worked in the service industry or in customer service wants to get revenge on the customer who mistreated them. Whether you worked at a hotel front desk and had to put up with demands for room upgrades for free, or you worked at a call center where customers scream at you just because. You are always thinking that you could take revenge if you wanted to. You have the power to cancel their reservation, or pay for an extra fee they don't want. You can definitely do that, but you don't. But you think about it, especially when they are really mean, and they underestimate you.

In the story below, the front desk employee saw the entitled customer's mistreatment as an opportunity. As the perfect situation to inconvenience them slightly as a form of revenge. They were talking to her so horribly that she decided to use her job position in her favor. A lot of people compared it to when customers mistreat servers and then their food tastes a little different. That's why you don't treat badly people that serve you, apart from also being a nice person to everyone because it is the right thing to do.

Even though most employees would never do anything to disturb a customer, I wouldn't test it. You always have to treat everyone with kindness and respect. But especially the people who are servicing you. It also stuck with me the fact that this employee could give out a free upgrade that night, and because they treated her so badly, she decided to downgrade the customers instead. If they had been nice, they could have even gotten a better room. Maybe next time, think before you talk and treat everyone as you would want to be treated if you were in their place. Less entitlement, more thank you and excuse me. That is what really makes a difference. 
 

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  • 01
    Sometimes I use the power given to me for evil. But usually it's justified. It's Friday night in the capital city of my state. In the summer. That means an automatic full house for the next 48 hours. We have 130 rooms total and tonight was special. Out of the 49 check ins we had, everyone was SO kind and patient. Well...almost everyone.
    via Mertgirl
  • 02
    A woman talking on the phone while she uses her computer.
    via Vitaly Gariev

    A woman talking on the phone while she uses her computer.

    Representation.

  • 03
    Check ins start. The first hour is coordinated chaos like usual. Long line but moving quickly. Everyone is cheery and in a great mood! Then the second hour begins. Almost on the hour, we have a family come in. Father, mother and daughter. The mother and daughter immediately have an attitude. Why? Not sure. I'm friendly to everyone until they give me a reason not to be. They
    via Mertgirl
  • 04
    have two rooms. I ask for two IDs. One for the adult in each room. IMMEDIATELY they have a problem. "If I booked both rooms under my name why should we have to give TWO IDs?!" Because hotel policy maam. She huffs and puffs as she pulls out her id and makes her husband do the same. Then I pull out the paperwork. We're a bit behind the times so we make guests fill out physical paperwork. You would
    via Mertgirl
  • 05
    have thought that I asked them to strip buck n ked in the lobby from their reactions. "PAPERWORK!? you should have all our information from the reservation we made!!" So I casually look at how they booked. Of course. Spexedia. Spexedia doesn't send us phone numbers or email for reservations. Not sure if that's normal everywhere but here we don't get jack.
    via Mertgirl
  • 06
    After telling them they booked with a 3rd party and that they don't send us the information, and another two minutes of huffing and puffing, the paperwork is signed. Mind you the husband has been standing off to the side the entire time not saying a word. As the wife is handing me the paperwork she makes a quip about contacting the manager to tell them this check in process is
    via Mertgirl
  • 07
    unacceptable. (I'm the manager LOL) That's the point that I assigned both rooms as far apart from each other as possible. As I hand them the card to the room I get a EARFUL. "These rooms aren't together!? We booked these rooms expecting them to be next to each other!!!" I look at her deadpan and say, "If you need anything else I'll be up
    via Mertgirl
  • 08
    here until midnight! Thanks for choosing to stay with us!" Crazy part is that I had one upgrade to give tonight and they were the perfect candidate for a two bedroom. Instead of an upgrade they bitched their way to a downgrade. people.
    via Mertgirl
  • 09
    Front desk employee working at the desk of a hotel, model image.
    via Helena Lopes

    Front desk employee working at the desk of a hotel, model image. 

  • 10
    SkwrlTail Oxpoodia and some of the others have been removing guest information like address and phone number because they keep getting hacked and hackers will pretend to be the hotel or OTA and say "hey, your payment didn't go through, can we get your card again..?"
    via Mertgirl
  • 11
    Borbbb The equivalent of "dont people that cook your food" ¡ of the
    via Mertgirl
  • 12
    ZerTharsus Correction: you used your power for good.
    via Mertgirl
  • 13
    Top_Row_5116 There's never an excuse to be r de towards a customer service worker just doing their job. Some people just live a miserable life and have to share the love. Good work.
    via Mertgirl
  • 14
    Hotel Disastrous288 It shocks me that people haven't learned to be nice to people that can make your life more difficult through indifference. I rolled into a hotel at 08:30 after an overnight flight. I figured I would ask about the room but planned on asking to just ditch our bags. The "guest" in front of me was a giant ahle having lied on the reservation and actively arguing about policy.
    via Mertgirl
  • 15
    After that my request was a dream. Checked into the room at 08:40. Half day early just for being a normal human.
    via Mertgirl
  • 16
    NocturnalMisanthrope With that attitude, I'd be temped to cancel the rooms altogether and tell them to hit the road. And they could have fun trying to deal with the 3rd party as well as try and find another room for the night last minute. People just can't stop getting in the way of themselves.
    via Mertgirl

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hotel guest reservation tales from the front desk service industry
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